Fresh Prints and Laser
Blackpool, Lancashire, United Kingdom

Last updated: 9 October 2026

At Fresh Prints and Laser, we believe receiving your order should be just as enjoyable as choosing it.

Whether you've ordered a personalised gift, a custom-printed hoodie, a beautiful piece of wall art or something handcrafted for your garden, we'll take care to prepare, package and dispatch your order safely.

Please read the following information before placing an order.

1. Where We Deliver

We currently offer delivery throughout the United Kingdom.

At present, we do not offer international shipping.

Some oversized or particularly heavy products, including garden furniture and large planters, may have restricted delivery areas or require individually arranged delivery.

Any delivery restrictions will be communicated before an order is confirmed.

2. Free UK Delivery

We aim to keep shopping simple and transparent.

Free standard UK delivery is included in the advertised price of selected products, meaning there are no additional standard postage charges for those eligible items at checkout.

Products that may qualify include:

• Personalised mugs

• Custom T-shirts and selected clothing

• Personalised wooden keepsake boxes

• Smaller laser-engraved gifts

• Selected accessories and merchandise

Products eligible for free delivery will be clearly identified on their product listings or at checkout.

Free delivery does not automatically apply to every product.

Larger, heavier or specialist items may incur additional delivery charges, which will always be displayed or agreed before payment.

3. Order Processing & Production Times

Many Fresh Prints and Laser products are personalised or made specifically for you.

Processing time is the period needed to prepare your order before dispatch. This is separate from the delivery time.

Personalised wooden keepsake boxes: Usually 3–5 working days for production.

Personalised mugs: Production times will be stated on the individual product listing.

Custom clothing and workwear: Production times depend on the garment, printing requirements and quantity ordered.

Laser-engraved and bespoke products: Timescales vary according to design complexity and production requirements.

Photography prints and wall art: Production times depend on the chosen print material, size and finishing requirements.

Garden furniture and planters: Production schedules will be stated on the product listing or agreed before purchase.

Working days are Monday to Friday, excluding UK bank holidays.

Where customer approval of a design or proof is required, production may depend on receiving that approval.

If an unexpected delay affects an order, we will contact you to discuss the revised timescale and your available options.

4. Royal Mail Delivery

For most small and medium-sized orders, we normally use Royal Mail.

Depending on parcel dimensions, value and the service available, orders may be sent using suitable Royal Mail postal or tracked delivery services.

We may offer Royal Mail Tracked 48 or other appropriate services where available.

Tracked 48 is an estimated delivery service and should not be regarded as a guaranteed 48-hour delivery commitment.

Where tracking is provided, customers will receive tracking information when their order has been dispatched.

We reserve the option to use another suitable delivery provider where necessary.

5. Delivery Times

Delivery times vary according to the service selected, parcel size, destination and any applicable postal delays.

Estimated delivery times will be displayed during checkout or communicated before an order is confirmed.

Please remember that delivery estimates begin after production and dispatch, not necessarily from the date the order is placed.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being made, in accordance with applicable UK consumer law.

If we are unable to meet an agreed delivery date, customers retain their statutory rights, including applicable rights to cancel and receive a refund.

6. Shipping Charges

Where free standard delivery is offered, the standard UK postage cost is already included in the product price.

For products that do not qualify for free delivery, shipping costs will be calculated or communicated before payment.

Delivery charges may depend on:

• Parcel size and weight

• Delivery destination

• Packaging requirements

• Postal or courier service

• Special handling requirements

Any additional delivery charges must be agreed before an order is confirmed.

7. Larger Items, Garden Furniture & Planters

Large wooden planters, raised garden beds, benches, potting stations and other substantial products may require specialist transport.

Depending on the item and delivery destination, we may offer:

• Individually quoted courier delivery

• Specialist or local delivery arrangements

• Collection by prior appointment, where available

Any applicable delivery charges and arrangements will be agreed before purchase.

Some larger products may not be suitable for standard nationwide parcel delivery.

We will clearly explain any delivery limitations before accepting an order.

8. Packaging & Product Protection

We take care to package orders appropriately for transport.

Different products require different packaging methods.

Ceramic mugs and fragile gifts will be packed using suitable protective materials.

Clothing and soft goods will be packed to help protect them from damage and moisture during transit.

Wooden keepsakes, engraved products and other delicate items will be packaged according to their individual requirements.

Photography prints and wall art may require specialist protective packaging.

Where practical, we aim to avoid unnecessary packaging while ensuring products are adequately protected.

9. Personalised & Custom Orders

Please check all names, dates, sizes, colours, delivery details and personalisation instructions carefully before confirming your order.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before production or dispatch, but changes may not always be possible once work has begun.

Your statutory rights remain unaffected.

10. Incorrect Delivery Addresses

Customers should ensure the delivery address supplied at checkout is accurate and complete.

If you notice a mistake, please contact us as soon as possible at orders@freshprintsandlaser.co.uk.

We will attempt to correct the address before dispatch where reasonably possible.

If a parcel is returned because an incorrect or incomplete address was supplied, we will contact you to discuss the available options and any applicable redelivery costs.

Any additional charges will be explained and agreed before redelivery.

This does not affect your statutory rights where an order has not been delivered correctly due to an error by us or our delivery provider.

11. Delayed or Missing Deliveries

If your order has not arrived within the expected timeframe, please contact us.

We will investigate with the delivery provider and keep you informed.

If goods are lost in transit before delivery, we remain responsible for arranging the appropriate remedy in accordance with your statutory rights.

Customers will not be required to resolve delivery disputes directly with Royal Mail or another courier where responsibility remains with us.

12. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Where helpful, include:

• Your order number

• A description of the problem

• Photographs of the item and packaging

We will review the issue and arrange an appropriate remedy, which may include a replacement, repair or refund in accordance with UK consumer law.

Your statutory rights are not affected by any request for photographs or notification within a particular period.

13. Local Collection

For selected products, local collection may be available by prior arrangement.

Collection is not automatically available for every item.

Where collection is offered, the collection location, date and arrangements will be confirmed directly with the customer.

Please do not visit without a confirmed appointment.

14. Returns & Refunds

Information about cancellations, returns, refunds and faulty products is provided in our separate Returns & Refunds Policy.

Please refer to that policy for further details.

Nothing in this Shipping & Delivery Policy limits your statutory consumer rights.

15. Contact Us

For delivery enquiries, order updates, shipping questions or assistance with your purchase, please contact:

Fresh Prints and Laser

4 Holme Avenue
Rossall
Fleetwood
Lancashire
FY7 8JG
United Kingdom

General Enquiries: hello@freshprintsandlaser.co.uk

Order Enquiries: orders@freshprintsandlaser.co.uk

Returns & Refunds: returns@freshprintsandlaser.co.uk

Telephone: 07877 042306

Please include your order number when contacting us about an existing purchase.

Made Different. Made Personal. Freshly Made.

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.