Refund policy

Fresh Prints and Laser — Blackpool, United Kingdom

At Fresh Prints and Laser, we take pride in creating products with care, creativity and attention to detail. We want you to be delighted with your purchase.

Because our range includes both standard products and personalised, made-to-specification items, different cancellation and return conditions may apply.

1. Personalised & Bespoke Products

Many of our products are created specifically for individual customers, including:

Gifts engraved with names, dates or personal messages
Clothing printed with customer-supplied artwork or personalised wording
Custom-designed mugs and accessories
Bespoke signage and laser-cut products
Furniture or other products made to individual customer specifications
Photographic products created using customer-supplied images

Where goods are genuinely personalised or made to a customer's individual specifications, the usual 14-day change-of-mind cancellation right does not apply.

Please check all names, dates, measurements, spelling, colours and other personalisation details carefully before confirming your order.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

2. Standard, Non-Personalised Products

For eligible standard products purchased online, you have the right to cancel your purchase within 14 days after receiving your goods, without providing a reason.

To exercise this right, please contact us within that period, clearly stating that you wish to cancel your order.

You must then return the goods within 14 days of notifying us of your cancellation.

You may inspect and handle products as you would in a shop. However, a deduction may be made from your refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods reduces their value.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where helpful.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights, which may include repair, replacement, a price reduction or refund.

Where goods are faulty or incorrectly supplied, we will cover reasonable return costs where a return is necessary.

4. Returning Eligible Standard Products

Please contact us before sending an item back so we can provide return instructions and the appropriate return address.

For change-of-mind returns, customers are responsible for direct return postage costs, provided this was made clear before purchase.

We recommend obtaining proof of postage.

5. Refunds

For eligible change-of-mind cancellations, refunds include the price paid for the returned goods and the applicable standard outbound delivery charge. Additional costs for an upgraded delivery service are not refundable.

Refunds will be issued within 14 days after we receive the returned goods or receive acceptable evidence that they have been sent back, whichever is earlier.

Where a refund is due before goods have been dispatched, it will be processed within the applicable statutory period.

Refunds will normally be made to the original payment method unless otherwise agreed.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

For genuinely personalised or bespoke products, changes and cancellations after an order has been accepted are at our discretion, except where statutory rights apply.

We will always try to accommodate reasonable requests where possible.

For standard products, your statutory cancellation rights remain